Frequently Asked Questions

Is there a cost to signup?

SignUp is absolutely free, Signup by clicking here.

How long does it take for my package to get to Jamaica after arriving at my US address?

AIR: Your package will take between 3-6 business days.
SEA: Your shipment with take 10-14 business days.

What is the difference between shipping by air versus by sea?

Shipping via air is faster than by sea. Packages up to 100lb are shipped via air freight, while larger and bulkier items are shipped via sea. Ultimately you can choose whichever method best suite your needs.

What is customs duty?

Customs duty is a tax imposed on the import of goods that exceed the duty free threshold of USD$50

What is my delivery address for online shopping?

This will be displayed when you login into the client portal

Are there any items that can not be shipped using Action Xpress?

Visit our restricted items pages here

What should I do if I am having a challenge uploading my invoice?

If you are having an issue uploading your invoices please email to invoice@actionxpressja.com

Still have a question? Call us or send us a message. Visit our Contact Page