Terms and Conditions

Please read the terms carefully. By registering and using the services of Action Xpress Courier Service Limited, you agree to be bound by these terms and conditions and any additional terms incorporated herein by reference.  If you do not agree to these terms, do not register or use the services.

USA Shipping Address

  • USA shipping address is the exclusive property of Action Xpress Powered by SSMC Xpress International
  • The customer is not the owner of the shipping address
  • The customer is allowed to ship their goods to address provided if their membership status is in good standing, per Acceptable Use Policy
  • Physical access to shipping address is restricted to shipping only

Prohibited Items

  • Items that are banned or illegal should not be sent to shipping address; any such item received will be returned or disposed of. All restricted items should have the required permits to be shipped to Jamaica, failure to provide such document will result in item being returned or disposed of.
  •  Cash, firearms and ammunition, explosive and flammable items.
  • The facility is not a storage warehouse.

Limited Liability

  • Action Xpress Courier Service Limited is not liable for any loss and or damage to customer’s goods(packages) or any shipment before it enters Action Xpress’s network
  • Action Xpress Courier Service Limited will only accept liability as follows
  • It is agreed that the total liability of Action Xpress Courier Service Limited shall be limited, in any event, to the sum of the total value declared by customer, or total value of invoice submitted by customer
  • In the event of loss or damage of shipment, a claim must be submitted by customer in writing with 20 days of the loss or damage. Any damage or loss related to shipment must be reported within 48 hours.
  • Customer is required to check their goods (packages) at the point of collection. If any item is found to be damaged or missing, it should be reported immediately, failing to do so may adversely affect settling claim.

Charges related to Shipping and Customs Clearance, Payment Terms

  • The customer agrees to reimburse Action Xpress Courier Service Limited for all fees and taxes paid on customer’s behalf:
  • Customs Duties and Taxes both local and foreign
  • Clearance charges and service fees
  • Any cost that may arise related to customer’s shipment
  • The customer agrees to pay Action Xpress Courier Service Limited charges for the transportation of their shipment and any other fee related to customer’s transaction.
  • Action Xpress is not liable for any packages not collected within thirty days of arrival at pickup location. Items may be auctioned or sold to the public recover costs
  • Rates are subject to change without notice
  • All rates are converted at daily BOJ rate

Acceptable Use Policy

Please read this acceptable use policy carefully before using the website (“website”, “service”) operated by Action Xpress Courier Service’s (“us”, ‘we”, “our”).

Services provided by us may only be used for lawful purposes of shipping and clearance of goods (packages). You agree to comply with all applicable laws, rules, and regulations in connection with your use of our services. Any use of website and or services that in our judgment violates this policy in any manner may result in suspension or termination of the services or removal of user’s account with or without notice.

Prohibited use

You may not use the services to send banned items or items that are illegal under Jamaican law and the Jamaica Customs Act

Enforcement

Your services may be suspended or terminated with or without notice upon any violation of this policy. Any violations may result in the immediate suspension or termination of your account.

Reporting violations

To report a violation of this policy, please contact us.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Privacy policy

We use your personal data to create and manage your Action Xpress Courier Service membership account.

We process your personal data to keep your membership account up-to-date and always current. By doing so we will be able to provide you with your shipping history, details about your packages, credit and your status as a member.

Furthermore, we will use your personal data to serve you with personalized information, ads, promotions, recommendations, rating services etc. Any member will also receive invitations for upcoming events, competitions and customer surveys. 

How do we use your personal data?

We use no more data than necessary for providing you with all the benefits that comes with the membership. This means that we only will use personal data obtained directly from you when you registered on our website.

We use e-mail communication to reach out to you but also, where applicable, we may send notifications to you through browser and/or through available social media messaging services.

Who has access to your personal data?

We may share your personal data within the SSMC Group and Jamaica Customs whenever necessary to fulfill the intended processing purpose. For the same reason, personal data is also shared with suppliers carrying out certain tasks on our behalf, such as data analytics and marketing content creation. We may from time to time also share personal data with independent third parties, such as electronic communication for sending messages and notifications or reaching out to you for any other reason, Please be aware that many of these recipient third parties have an independent right or obligation to process your personal data in their own names.

Except as explicitly stated herein, we never pass on, sell or swap your data to any third parties.

What is the legal ground to process your personal data?

The processing of your personal data to create and manage your membership account and to provide you with the personalized services of the Action Xpress Courier Service membership is necessary to fulfill the Membership agreement.

The use of your personal data to email you offers, rewards, birthday offers and special invites to sales and events is based on your consent.

For any other purpose referred to herein, we process your personal data to satisfy our legitimate interest as a business.